International Product Safety Week

Alert message sent 12/11/2018 11:57:00

Information sent on behalf of Cumbria Fire & Rescue Service

Message from Cumbria Fire & Rescue Service

Cumbria Fire & Rescue Service supports International Product Safety Week promoting top tips for buying appliances safely online

Supporting Product Safety Week, Cumbria Fire & Rescue Service is keen to ensure that local residents follow some simple safety tips when buying large domestic appliances online and are aware of how these steps can help to protect their homes and families. 

According to new research[1], nearly two thirds of adults (64%) admit they would spend more time online researching a new pair of trainers, or a meal out, or a holiday, compared to choosing a fridge freezer.

Over a quarter of adults (29%)[2] would be quite likely to purchase a fridge, freezer, cooker or washing machine from a seller they didn???t know, if they were the cheapest. A similar percentage (29%)[3] tend not to look at the instructions before switching on a new large domestic appliance for the first time.

Commissioned by the Association of Manufacturers of Domestic Appliances (AMDEA), as part of International Product Safety Week (12-16 November) the British research highlights differences in our attitudes to buying fickle fashion, food, or holidays, versus the kitchen stalwarts that keep our households ticking over year-in-year-out.

With seven top tips for online buyers of these powerful machines, Cumbria Fire & Rescue Service representative, Catherine Moody, is urging local residents to research products and sellers carefully and to treat their purchases well, to keep their families safe.

As well as following installation and user guides, buyers are encouraged to register their purchases with the manufacturers at, so that they can be contacted in case a safety repair is ever needed.

Catherine continues: “At least half of our major appliances are now purchased online yet, despite an expectation that we can plug them in and they will do the job safely on their own forever; it is a concern that we seem to pay more attention to this season???s shoes than this piece of machinery, in which we place so much trust”.

“We particularly ask anyone considering buying a second-hand fridge freezer or washing machine to first check they are buying a safe product on the Government recall listing”

The top tips for Buying Appliances Online are:

  • Check who you're buying from. Just like the high street, look for reputable sellers that you know, or check out what other buyers say. 
  • Research ratings and reviews.  Choose the best model for your household.
  • Check the recall listing.  Know any product you should not buy at 
  • Of course compare prices.  We all love a bargain, but if it looks too good to be true it probably is.
    Once your new appliance is home
  • Register your product with the manufacturer. Be the first to know about recalls or safety repairs. Its quick and easy at
  •  Follow the installation and user instructions. For best and safest performance
  • Found a safety issue? Speak up! Report product safety problems to your retailer or manufacturer.

The survey which asked people about buying fridges, freezers, washing machines, tumble dryers, dishwashers, ovens and cookers online, also revealed:

  • 50% of GB adults have purchased a white goods item online
  • 16% were likely or very likely to consider purchasing a second-hand large appliance online, in the future.
  • 34% would like to check if the model they propose to purchase has been recalled, but don’t know how or where to.

[1] All figures, unless otherwise stated, are from YouGov Plc.  Total sample size was 2072 adults. Fieldwork was undertaken between 17th - 18th October 2018.  The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).

[2] 26% said they were fairly likely and 3% very likely to buy from a seller they didn’t know if they were the cheapest.

[3] 16% said they sometimes look at the instructions before plugging in, 10% rarely and 3% never


Message sent by
Karren Charters (Cumbria Fire & Rescue Service, Administrator, Cumbria)

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